These General Terms of Use (hereinafter "GTU") govern access to and use of the Application made available by RENAULT sas, whose registered office is located at 122 122 bis avenue du Général Leclerc - 92100 Boulogne Billancourt, France, registered in the Nanterre Trade Register under number 780 129 987 (hereinafter "RENAULT").

RENAULT reserves the right to modify and/or update these GTU at any time and without notice, given the evolving nature of connected services.

The GTU in force are those accessible by the User on the Application.

THE USER MUST READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THEM AND ACCESSING THE SERVICES.

"Application" or "App My Renault" means the "My Renault" mobile application published and provided by RENAULT, giving access to the Services. The Application also includes Content, software, programs, tools (programming, navigation, etc.), databases, operating systems, documentation and all other elements and services that make it up, updates and new versions that may be made to the Application by RENAULT.

"Connected Services" refers to intangible services, whether paid or free of charge (governed by a Connected Services Agreement at the time of acquisition of the Vehicle or subsequently), enabling the Customer to benefit from functionalities provided by the RENAULT manufacturer or by a third party, improving the Customer's experience/relationship and quality of service in relation with the use of their Vehicle.

Through on-board connectivity in the Vehicle, or through mobile electronic communication means, these services are based on connecting the Vehicle with an external ecosystem. These are services intended for use by the Customer or a user of the Vehicle, such as:

• services enabling remote control of the vehicle, automatic vehicle updating or in-vehicle entertainment,
• driving or navigation assistance services,
• services to enhance and provide various forms of mobility,
• services whose deployment is required by law or regulation.

Connected Services are used in the Vehicle or via the My Renault Application on a smartphone or tablet interacting with the Vehicle, and require the Customer to subscribe to the Contract. Their duration may be limited or unlimited.

In the Vehicle, they may take the form of a native function or an application to be launched on the on board screens. Connected Services must be activated on the Vehicle.

"Connected Services Contract" means the General Terms and Conditions and the Special Terms and Conditions of Sale for Connected Services, which govern the sale of connected services for Vehicles.

"Content" means, without limitation, the structure of the Application, editorial content, drawings, illustrations, images, photographs, graphic charts, trademarks, logos, acronyms, corporate names, audiovisual works, multimedia works, visual content, audio and sound content, as well as any other content present on the Application.

"Customer Relations Service" means the Customer assistance service accessible by telephone, 1800 771 771, e-mail: customer.care@cedarmotors.ie

"Services" means the various functionalities, connected and unconnected, accessible through the Application.

"Traditional Services Contract" means the General Terms and Conditions and, where applicable, the Special Terms and Conditions of Sale for Traditional Services which govern the sale of maintenance and/or warranty extension services in connection with the Vehicle(s).

"User" means a prospect or current customer of Renault who has downloaded the Application for his or her own use, for strictly personal and non-commercial, non profit, direct or indirect purposes.

"Vehicle" means any Renault brand vehicle.

The My Renault App enables the User to simplify and optimize the use and maintenance of his Vehicle.

Access to some or all of the Services depends on (i) the model of the Vehicle, (ii) the type of connectivity fitted to the Vehicle, (iii) the valid subscription to a Connected Services Contract and, for Connected Services available as an option or paid renewal, their payment, (iv) the synchronization of the Vehicle with the My Renault account, (v) the date of first registration of the Vehicle, and (vi) the country in which the Vehicle is marketed and/or used.

Subject to the above-mentioned accessibility criteria, a range of connected and non-connected Services is available, including:

The Services accessible in the Application are as follows:

Classic Services:

• Manage profile data.
• Manage synchronization to ensure the connection of the User's Vehicle to his My Renault account. To this end, the User may benefit from assistance following an alert sent by e-mail and/or notification. The User may, if he wishes, refuse this assistance.
• Provision, for eligible Services, in the Application of a history of use of the Services for a period of six (6) months from the last use or suspension of the Service concerned,
• Manage Vehicle(s) information (add/remove a Vehicle from the virtual garage in your User account,
• Access information relating to its mileage, characteristics and maintenance,
• Access vehicle specifications and maintenance schedule,

Services specific to electric vehicles:

• be informed remotely of the battery's state of charge,
• start remote charging of the Vehicle's battery at the chosen time,
• program the Vehicle to be ready (air conditioning/heating and/or charging) at the chosen departure time,
• estimate the total duration of a journey, including nearby charging points, and/or be guided to the most appropriate charging point,
• locate charging points, check their availability, activate and pay for battery charging with third party operators,
• receive advice and suggestions on how to make the best use of your Vehicle, as well as notifications on the Vehicle's state of charge,
• be informed on their smartphone, via notification, of the state of charge of the battery of their Vehicle and that it is sufficient for the planned route.

The list of Services is not exhaustive and may be modified at any time at RENAULT's discretion.

The Application is accessible on (i) a compatible cell phone and (ii) a tablet but with a limited display resolution, equipped with Apple iOS or Android technologies.

The Application can be downloaded from the Apple Store and Google Play platforms.

The User is informed that the Application will be configured according to the specificities of the country in which he is with his smartphone (via the IP address of his smartphone) at the time of downloading the Application, in order to ensure the relevance of the information available in the Application (e.g. roadside assistance number). The country responsible for processing the User's personal data will be determined according to the country in which the User downloads the Application.

• Creation of an account and of a personal profile 

Access to the Services on the My Renault App implies the User's personal identification via the ID Connect third-party solution, which is subject to its own terms and conditions of use.

When using the App for the first time, the User is required to create an account using the registration form.

Once the fields have been filled in, the User
is invited by e-mail to validate the creation of his/her account.

Via the Application, the User remains connected
to their account unless they disconnects.

• For Vehicles with connectivity provided by the provider AIRNITY – Identity verification via the IDNow solution 

In order to be able to benefit from the internet data necessary for the use of the applications that the User will have freely downloaded from Google Play on the central screen of his Vehicle (it being specified that regulatory and telematic services do not require this
procedure to be carried out), the User must verify his identity via the solution of our provider IDNow.  

To do this, the User must follow the process
proposed on the My Renault Application by clicking on the "on-board internet" button which redirects him to the IDNow solution. Via this solution, they will take photographs of their identity document and face
for the purpose of biometric identification of their identity. 

Once these operations have been carried out,
the User becomes responsible for the on-board internet connectivity line in his Vehicle. 

In the event of inactivity for a period of
three (3) years, the User's account is closed.

The User may delete his My Renault account at
any time, which will result in the deletion of his specific My Renault data and may block certain functionalities.

If, according to the information available to
RENAULT, the User is the owner of the Vehicle, and not simply a user, he/she will have access via his/her account to specific information, in particular
concerning the maintenance of his/her Vehicle (e.g.: history of the Vehicle's visits to workshops). In the event of difficulties accessing information on the Vehicle reserved for the Vehicle owner, the User may contact the Customer Relations Department.

Connectivity to telecommunications networks

Access to the Connected Services in the Application assumes that the Vehicle and the User's device are connected to local cell phone networks.  

Territory

Some Connected Services in the Application may
not be available in certain territories. The User may obtain information on the list of Connected Services available by territory by consulting the dealership and/or the sales brochures with the list of Connected Services available on his Vehicle and in the territory in which it is sold.

Synchronization/Connection of Vehicle and My Renault account 

After registering his Vehicle in his My Renault
account, the use of the Application's Connected Services requires the User to:

• synchronize/connect his/her Vehicle and My
  Renault account in order to use the Connected Services,
• activate geolocation in their phone settings.

Depending on the territories in which certain
Connected Services are marketed and/or available and subject to (i) fulfilling any applicable conditions specific to such or such Connected Service and (ii) having accepted any conditions specific to the Connected Service in question and the sharing of data with RENAULT in the Vehicle's screens, the User may benefit from specific Connected Services, included when purchasing a compatible Vehicle or subscribed to as an option or renewal.

The User may refer to the list below for
information on the specific features of these Services, which can be controlled from the My Renault Application.

Renault Guide allows the User, after downloading the Application, to find all useful information from his smartphone and/or tablet to better enjoy his Vehicle.Through the Application, the User has access to
the operating instructions for the Vehicles and the operating instructions for the multimedia systems installed in the Vehicles.

The User is invited to select the desired Vehicle and, if applicable, the Vehicle's date of first registration. The User then downloads the contents of the manuals. Downloading requires an Internet
connection. Once downloaded, the content of the Application will remain accessible offline.

The "Renault Guide" application gives
you quick and easy access to the information contained in the on-board documentation via various tabs:

• by viewing the downloaded manual(s),
•  by using the "Visual search" function, which takes you directly to the basic information in the leaflet,
• by using the "Augmented Reality Search" function. Using your cell phone's camera, you can now scan the part of your Vehicle you want to know more about. The application will automatically recognize the element being viewed and immediately provide you with the information you're looking for,
• either via the text search function or via
  indicator lights.

The User will also have access to explanatory videos requiring Internet access.

This list of access to information is not exhaustive and may be modified at any time by RENAULT without any liability on its part.

The "reno, the official Renault avatar" service within the Application enables the User, depending on the eligibility of the Vehicle, after downloading the My Renault Application, to benefit from the services of a road companion who can make various suggestions to the User to get the most out of his/her Vehicle.

The "reno, the official Renault avatar" feature enables the User to:

(i)     discover the various services that they can benefit from thanks to their
Vehicle (e.g. electric charging schedule for their Vehicle,);

(ii)    receive confirmations via notifications sent by reno, the official Renault avatar informing him of the status of an action taken by the User on his Vehicle (e.g. Vehicle charging status: in progress / completed);

(iii)   receive advice or suggestions concerning the use of their Vehicle (e.g. to maintain an ideal temperature in the Vehicle, to optimise the operation of the Vehicle's
battery in relation to external events and to ensure the longest possible life for the battery, etc.); and

(iv)   configure reno, the official Renault avatar to select the desired functionalities from those set out in (i), (ii) and (iii) and disable those which the User does not wish to use.

RENAULT grants the User a personal, non-exclusive, revocable, non-transferable, unlimited and free right to use the Application, the Content and the Services solely for its own needs in connection with the Use of the Application and the Services, to the exclusion
of any other purpose.

The User is strictly forbidden to access and/or
use the software components of the Application.

The User acquires no rights to the Application,
the Content and/or the Services other than those granted herein.

The User undertakes to:

• download the Application exclusively for
  personal, non-commercial use;
•  not to reproduce, even temporarily and/orpartially, the Application and/or the Content by any means and in any form whatsoever;
• not to use software or processes designed to reproduce and/or copy the Content; not to adapt, modify, translate, transcribe, compile, decompile, assemble or disassemble all or part of the Application, the Services and/or the Content;
• not to export the Application, and not to merge them with other computer programs;
• not to create derivative works;
• to inform RENAULT if he/she becomes aware of any piracy and/or illegal or non-contractual use of the Application and/or its Content;
• not to remove any element identifying copyrights, trademarks or any other indication of reserved rights;
• not to make any use that is illicit, contrary to morality or public order (such as, but not limited to, any content of a racial, pornographic or sexual nature).
• only upload to his personal space items relating to his Vehicle that are not contrary to public morality and order (such as, but not limited to, any content of a racial, pornographic or sexual nature).

In the event of transfer of the Vehicle – obligations of the seller:

In order to protect his personal data and that of the purchaser of his Vehicle, when the User-Manager transfers his Vehicle, he undertakes to:

• delete his Vehicle from his My Renault account and declare it sold in order to cancel the synchronization between his Vehicle and his My Renault account,
• reset the system in order to erase the data on board his Vehicle prior to the transfer, in accordance with the instructions available in the multimedia system user manual,
• inform RENAULT of the sale of the vehicle by contacting the Customer Relations Department, which will be able to guide you through the procedure to follow in the event of the sale of the vehicle,
• inform the new owner that the vehicle may collect and display personal data such as the vehicle's position in My Renault, according to the user's choice on the vehicle's screen.

Once desynchronization has taken place, the User Manager may, if he wishes, contact the Customer Relations Department to check that desynchronization has taken place.

Furthermore, when the User-Manager sells his Vehicle, he undertakes to:

• inform the new owner that the remaining period for his connected services can be consulted in his My Renault area (contracts area),
• inform the new purchaser of the Vehicle, if applicable, of the presence of the Digital Key option on the Vehicle, and of the procedure to be followed to activate the "Digital Key" Connected Service,
• deactivate his/her Plug & Charge service.

In the event of transfer of the Vehicle  recommendations for the purchaser of the Vehicle:

It is recommended to:

• reset the system to erase any data on board the newly acquired vehicle,
• check that the vehicle identification number (VIN or registration number) has been entered in the virtual garage on your My Renault account, and enter it if it is missing.

The User's My Renault account contains personal data. The User must choose a "strong" password. A good password must contain at least 8 characters and 4 different types: lower case, upper case, numbers and special characters.

To avoid cascading hacking, the User's Account must have its own unique password. The User must not choose a password that has already been used for another account.

 In the event of detection of unusual connection attempts on your account and as a precaution, RENAULT may deactivate the User's password in order to guarantee the security of the customer account.

The User may change his/her password at any time by accessing the "My Account" section on the Application. The User must immediately inform RENAULT of any loss or unauthorized use of his/her Account, login and password. 

RENAULT undertakes to do its utmost to ensure and secure access, consultation and use of the Application. This is an obligation of means, undertaken in consideration of technical hazards, so that under no circumstances can the Application guarantee continuous use without disruption.

 The Application is accessible at all times, but may be subject to interruption, suspension or modification. Access to the Application may be interrupted or suspended in the event of force majeure, the occurrence of an event beyond RENAULT's control, possible breakdowns and maintenance operations necessary for their proper operation. The availability of the Application may also be interrupted in the event of intrusion, piracy, malfunction, breakdowns and constraints linked to the operation of networks or requests from authorized public authorities.

RENAULT undertakes to provide the Application and/or the Site in compliance with applicable laws and regulations.

RENAULT makes every effort to ensure reliable, secure access that complies with current technical standards. However, the User acknowledges that the Application, the Site and the Services may contain temporary interruptions, errors or technical limitations beyond the control of RENAULT.

In particular, RENAULT does not guarantee that the Application, the Site and the Services will be free of errors, defects or omissions, nor that they will not be subject to damage or attacks, in particular viruses, that could lead to malfunctions, service interruptions, breakdowns or losses of data or information. Access to the Application or the Site may be temporarily and periodically suspended for technical reasons, for the resolution of which the technical teams will make every effort as quickly as possible.

 The User is responsible for taking all appropriate measures to protect his/her own data and/or software stored on his/her cell phone and tablet against any intrusion or violation.

In any event, RENAULT will be exonerated from all
liability:

• in the event of non-compliance by the User with these GTU;
• in the event of malfunction of the Application due to a cause, voluntary or involuntary, attributable to the User or a third party or resulting from a malicious act, malfunction of software, smartphone, tablet PC or any other interface/product belonging to the User;
• in the event of malfunction and/or failure of the User's communication network, whatever the cause; in the event of direct or indirect damage resulting from use of the Application while driving;
• in the event of non-compliance with the terms of use specific to applications and/or sites published by third parties, or of any non performance or partial performance of obligations by third-party publishers.

RENAULT may not be held liable for Content (in particular text, videos, images, photographs, etc.) and/or products and/or services offered by applications and/or sites published by third parties, all of which are the sole responsibility of said third-party publishers.

When using the Application, the User's personal data is processed under the conditions detailed in the personal data protection policy: https://www.renault.ie/privacy.html

The Application and their Contents, as well as the Vehicle models, are protected by intellectual property rights and are the property of RENAULT or third parties having authorised RENAULT to use them. Any reproduction, representation, use, adaptation or modification, by any process whatsoever and on any medium whatsoever, of all or part of the Application and/or the Contents and/or the Vehicle models, without having obtained prior authorisation from RENAULT, is strictly prohibited and constitutes an infringement.

The names of the Vehicle models, slogans and, in general, the brands and names notably My Renault present on the Application are registered trademarks of RENAULT and remain its property. Third-party trademarks on the Application remain the property of those third parties who have authorised RENAULT to reproduce and use them. Their reproduction, either identically or by imitation, or their use without the prior authorisation of RENAULT or their respective owners is strictly prohibited and constitutes an infringement.

 The User may not copy, modify, reproduce, represent, translate in whole or in part, in any form whatsoever, the information and elements appearing on the Application, nor act in such a way as to infringe the intellectual property rights of RENAULT and third parties who have authorised RENAULT to use them.

Generally speaking, the user acquires no property rights of any kind whatsoever over know-how, corporate names, commercial names, trademarks, copyrights, logos, patents and any other intellectual property rights relating to Renault.

These GTU and all rights and obligations arising from or relating to the use of the Application are subject to Irish law and shall be interpreted and applied in accordance therewith.

 Any dispute relating to access to and use of the Application must be the subject of an attempt at amicable settlement between the parties before being submitted to the Courts of the Supreme Court of Ireland to which the parties attribute exclusive jurisdiction, notwithstanding the plurality of defendants or claims for compensation from third parties.

No waiver

The fact that one of the parties does not invoke a clause of these GTU must not be interpreted as a temporary renunciation, or a fortiori a definitive renunciation, of the benefit of the said provision, which will remain in force.

Nullity of a clause

If one or more provisions of these GTU are declared invalid, void or unwritten by virtue of applicable regulations, amendments or following a final decision by a competent court, the other provisions shall remain in full force and effect.

Force Majeure

RENAULT may not be held liable for any event having the characteristics of force majeure and resulting in malfunction of the Application.

The following are expressly considered to be cases of force majeure, in addition to those usually accepted by applicable national case law: governmental and legal restrictions and modifications, computer breakdowns and telecommunications blockages as well as server breakdowns.

In accordance with the Data Act, as a user, the User has a right to access and share certain data generated by the connected Vehicle and its related services.

For more information, the User is invited to consult our Data Policy by clicking on the link here: https://www.renault.ie/privacy.html